Refund Policy
In order to help make our site a trustworthy and safe place to buy goods, all users of our service are required to accept and comply with our Terms of Use, which includes acceptance of, and compliance with, all of the terms and conditions provided herein, as amended from time to time.
Product Payment and Acceptance
We automatically charge for all orders before shipment. In the event Customer does not have an account with a chargeable balance adequate to cover the order amount, the shipment will not proceed. All payments will be made in U.S. Dollars.
Immediately upon receipt of product shipped, Customer shall inspect the product and notify us in writing of any claims for order or shipping errors, shortages, defects or damages. If Customer fails to notify us within ten (10) days after receipt of product, the product shall conclusively be deemed to conform to the terms provided and shall be irrevocably accepted by Customer.
Returns and Refunds
Product may be returned to Distributor within 20 days. To assure prompt handling, Customer must obtain a Return Goods Authorization Number (“RGA Number”) from Distributor and reference this number on return shipping documents. Returns made without the RGA Number will be returned to Customer, freight collect.
Distributor will grant full credit for: (i) Products not supplied in accordance with Customer’s orders; and, (ii) Products which are defective at the time of receipt by the Customer. Distributor will grant partial credit for Products ordered in error, with the exceptions noted below. Product returns for Products ordered in error are subject to a 15% restocking charge plus any applicable charges for necessary inspection, reworking or refurbishing, or for items not normally cataloged by Distributor.
Distributor will not grant credit for: (i) Products which have been discontinued; (ii) Products which are personalized or customized; (iii) Non-Distributor line products supplied to Subscriber as an accommodation, including, without limitation, third party purchases; (iv) Products not purchased from Distributor; (v) Products which are outdated, shelf-worn, used or defaced and, therefore, unsuitable for return to stock and resale as new.
Product Warranty and Disclaimer
we warrant that the product delivered shall conform substantially with the description of such product as provided on our website.
this warranty is exclusive and we make no other warranty, express or implied, including any implied warranty of merchantability or fitness for any particular purpose.
your exclusive remedy against distributor with respect to product proved to our satisfaction to be defective or nonconforming shall be the replacement of such product without charge or refund of the purchase price, upon the return of such product in accordance with our instructions prior to acceptance.
in no event shall distributor be liable under any legal theory (including but not limited to contract, negligence, strict liability in tort or warranty of any kind) for any indirect, special, incidental, consequential or exemplary damages (including but not limited to lost profits), even if we had notice of the possibility of such damages. if we deliver custom goods for you based on instructions, specifications, or other directions you provide to us, distributor shall not be liable for the lack of sufficiency, fitness for a particular purpose or quality of the goods to the extent attributable to such instructions, specifications, or other directions.
Other Restrictions
This policy is subject to change without notice. This policy is further subject to modification or revision as LabCoat.wiki may deem appropriate or necessary to comply with applicable federal, state, local and international laws, rules and regulations, and any other applicable regulatory agency guidelines and restrictions.
LabCoat.wiki can be contacted by contact form here.